Shipping and delivery
We mail your plants via Pass the Parcel within New Zealand.
Orders for hoyas/other plants are dispatched EVERY MONDAY (except public holidays). Merchandise is shipped the following day the payment is received.
You will be sent a notification email when your order is shipped. Use the tracking number in your notification email to track your order's progress.
Please select the appropriate shipping option for your order for faster handling and transaction. Thank you!
$12.50 - $15.50 for North Island shipping est. 2 business days. This shipping method is limited to 1 - 2 plants plus merchandise items.
$15.50 - $18.50 for South Island shipping est. 3 business days. This shipping method is limited to 1 - 2 plants plus merchandise items.
$20.00 combined shipping for 3 - 4 plants plus merchandise items (North Island).
$22.00 combined shipping for 3 - 4 plants plus merchandise items (South Island).
For 5 or more plants, rural or pick up delivery options contact seller (email@example.com). Extra $2.00 charge for rural delivery.
Shipping cost for orders of ONLY merchandise items is at a $3.00 fix rate for big items and currently FREE for small items. However, each order with ONLY merchandise item/s order without any plant/s will be individually reviewed.
Further costs might incur depending on the size of the order/plants. The seller will contact you if further payments are needed to safely fit and ship your item/s.
Returns and Refunds
We guarantee the quality of our plants - we make sure every plant leaves us in ideal condition. We will replace or refund any plants that do not arrive in good condition.
If you have a problem with your order, including as a result of delayed shipping: You need to let us know by email or phone as soon as possible, within 48 hours of delivery, and supply photo evidence of the issue via email (firstname.lastname@example.org).